Fit guarantee

We offer a 30-day fit guarantee on all our products. This means that during this period you can try the product at home, and if you are not satisfied, you can return the product or exchange the size. To be able to return the product, it must be in new condition.

How to make a return or exchange:
Follow the steps below and use the return portal to make your return/exchange and send your item back to ZacZess.

Sweden: https://return.shipmondo.com/zaczess-retur 

Finland: https://return.shipmondo.com/zaczess-finland 

**Denmark: **https://return.shipmondo.com/zaczess-denmark 

The Netherlands: https://return.shipmondo.com/zaczess-nederland 

Belgium: https://return.shipmondo.com/zaczess-belgium 

Germany: https://return.shipmondo.com/zaczess-germany 

Poland: https://return.shipmondo.com/zaczess-poland

If your country is not included in the list above, please contact us at support@zaczess.com.

PLEASE NOTE: ZacZess only accepts returns processed through the return portal. Returns not made through the return portal will not be processed and will be returned to the sender at the sender’s expense. (Applies to Sweden, the Netherlands, Germany, Belgium, Denmark, and Finland). 

How to make a return/exchange:

1. Click the return portal for your country.

2. Enter your order number without the # symbol (five digits only). Having trouble finding your order number? Contact us at support@zaczess.com.

3. Select the products you want to return/exchange and provide the reason for the return or the desired size for an exchange.

4. Select a shipping method and pay the return fee.

5. You will then receive an email with your shipping label/return information.

6. The next step varies depending on the shipping carrier:
Postnord: Choose whether to print the shipping label yourself or scan the QR code at a service point to get help printing it.

Budbee: Follow the information in the return details to book a locker and return the package. (No physical shipping label is used for this return method)

Instabox: Follow the instructions in the return information to book a locker, and write the specified numbers on the package. (No physical shipping label is used for this return method)

DPD/DHL/UPS: Print the shipping label and attach it to the package. Then drop off the package at any service point that handles the relevant shipping method. 

If you do not print and include the return form sent by email after the return shipping fee is paid, you need to include a note with your order number and email address in the package.

7. Pack your item(s) in a suitable package. You can, for example, use the shipping bag your order was delivered in. If the original shipping bag is used for the return, the previous barcode and shipping label must be covered or removed. Seal the package carefully to ensure it remains intact throughout shipping. The product packaging must be returned with the product and may not be used as a shipping bag.

8. Then drop off the package at the nearest service point or locker for the selected shipping carrier. If you need help finding one, we recommend visiting the shipping carrier’s website. Please note that for Instabox and Budbee, you need to book a locker through their app/website before dropping off the package.

Return/Exchange

You can make both exchanges and returns through our returns portal.

Exchanges: Only size exchanges are possible. If you wish to exchange for a different product, model, or color, you must do so by ordering the new product and returning the old product.

If you indicate in the returns portal that you wish to make an exchange, we will send you the new size when processing the package, provided it is in stock. You do not need to place a new order yourself. Invoices are not adjusted for exchanges and should be paid as usual. 

Return cost

Available shipping methods are shown in the respective returns portal and can be paid for by card. If you are unable to pay by card, please contact us at support@zaczess.com .

Sweden: From 52 SEK

Finland, Denmark, the Netherlands & Belgium: From 5.95 EUR

Germany & Poland: From 10 EUR

Subject to change.

Right of withdrawal

As a customer (private individual), you always have a 30-day right of return from the day you receive your order from us.

Refund/Invoice adjustment

We process your exchange/return within 10 business days of the package arriving at our facility. Once the return has been processed, the refund takes 1–3 business days to complete. 

Shipping costs remain payable and are never refunded. This includes both the shipping cost for the order and the return shipping costs.

For returns created by returning via the order’s original shipping method rather than through the returns portal, the shipping cost will be deducted from the refund amount during processing.

Your invoice or payment will only be adjusted after we have processed your return. If the invoice is about to fall due, we recommend that you pay it or contact the payment service provider to pause the invoice. Please note that the invoice is not adjusted in the event of an exchange.

ZacZess is not responsible for any late-payment fees or other costs incurred because the invoice is not paid on time.

Out of stock

We can only process exchanges for products that are in stock. If you wish to exchange for a product that is out of stock, or if the exchange is not approved (for example, an exchange for a different model), your request will be handled as a return.

Other information

- The product must be returned in its original packaging and be unused and in new condition.

- If the item is returned damaged or used, for example with missing labels, damaged or missing original packaging, or with stains, hair, or missing protective plastic, ZacZess has the right to apply a reduction in value based on the extent of the damage. This may be up to 100% of the product’s value if ZacZess determines that the product is not in sellable condition. The consumer will receive a refund for the item minus the deduction.

If you experience any problems or have questions, we recommend that you email our customer service at support@zaczess.com then we will be happy to help you.