PERFECT FIT GUARANTEE
Fit guarantee
We offer a 30-day fit guarantee on all our products. This means that during this period you can try the product at home, and if you are not satisfied, you can return the product or exchange the size. To be able to return the product, it must be in new condition.
EXCHANGES & RETURNS
How to make a return or exchange:
Follow the steps below and use the return portal to make your return/exchange and send your item back to ZacZess.
Sweden: https://return.shipmondo.com/zaczess-retur
Finland: https://return.shipmondo.com/zaczess-finland
**Denmark: **https://return.shipmondo.com/zaczess-denmark
The Netherlands: https://return.shipmondo.com/zaczess-nederland
Belgium: https://return.shipmondo.com/zaczess-belgium
Germany: https://return.shipmondo.com/zaczess-germany
Poland: https://return.shipmondo.com/zaczess-poland
If your country is not included in the list above, please contact us at support@zaczess.com.
PLEASE NOTE: ZacZess only accepts returns processed through the return portal. Returns not made through the return portal will not be processed and will be returned to the sender at the sender’s expense. (Applies to Sweden, the Netherlands, Germany, Belgium, Denmark, and Finland).
How to make a return/exchange:
1. Click the return portal for your country.
2. Enter your order number without the # symbol (five digits only). Having trouble finding your order number? Contact us at support@zaczess.com.
3. Select the products you want to return/exchange and provide the reason for the return or the desired size for an exchange.
4. Select a shipping method and pay the return fee.
5. You will then receive an email with your shipping label/return information.
6. The next step varies depending on the shipping carrier:
Postnord: Choose whether to print the shipping label yourself or scan the QR code at a service point to get help printing it.
Budbee: Follow the information in the return details to book a locker and return the package. (No physical shipping label is used for this return method)
Instabox: Follow the instructions in the return information to book a locker, and write the specified numbers on the package. (No physical shipping label is used for this return method)
DPD/DHL/UPS: Print the shipping label and attach it to the package. Then drop off the package at any service point that handles the relevant shipping method.
If you do not print and include the return form sent by email after the return shipping fee is paid, you need to include a note with your order number and email address in the package.
7. Pack your item(s) in a suitable package. You can, for example, use the shipping bag your order was delivered in. If the original shipping bag is used for the return, the previous barcode and shipping label must be covered or removed. Seal the package carefully to ensure it remains intact throughout shipping. The product packaging must be returned with the product and may not be used as a shipping bag.
8. Then drop off the package at the nearest service point or locker for the selected shipping carrier. If you need help finding one, we recommend visiting the shipping carrier’s website. Please note that for Instabox and Budbee, you need to book a locker through their app/website before dropping off the package.
Return/Exchange
You can make both exchanges and returns through our returns portal.
Exchanges: Only size exchanges are possible. If you wish to exchange for a different product, model, or color, you must do so by ordering the new product and returning the old product.
If you indicate in the returns portal that you wish to make an exchange, we will send you the new size when processing the package, provided it is in stock. You do not need to place a new order yourself. Invoices are not adjusted for exchanges and should be paid as usual.
Return cost
Available shipping methods are shown in the respective returns portal and can be paid for by card. If you are unable to pay by card, please contact us at support@zaczess.com .
Sweden: From 52 SEK
Finland, Denmark, the Netherlands & Belgium: From 5.95 EUR
Germany & Poland: From 10 EUR
Subject to change.
Right of withdrawal
As a customer (private individual), you always have a 30-day right of return from the day you receive your order from us.
Refund/Invoice adjustment
We process your exchange/return within 10 business days of the package arriving at our facility. Once the return has been processed, the refund takes 1–3 business days to complete.
Shipping costs remain payable and are never refunded. This includes both the shipping cost for the order and the return shipping costs.
For returns created by returning via the order’s original shipping method rather than through the returns portal, the shipping cost will be deducted from the refund amount during processing.
Your invoice or payment will only be adjusted after we have processed your return. If the invoice is about to fall due, we recommend that you pay it or contact the payment service provider to pause the invoice. Please note that the invoice is not adjusted in the event of an exchange.
ZacZess is not responsible for any late-payment fees or other costs incurred because the invoice is not paid on time.
Out of stock
We can only process exchanges for products that are in stock. If you wish to exchange for a product that is out of stock, or if the exchange is not approved (for example, an exchange for a different model), your request will be handled as a return.
Other information
- The product must be returned in its original packaging and be unused and in new condition.
- If the item is returned damaged or used, for example with missing labels, damaged or missing original packaging, or with stains, hair, or missing protective plastic, ZacZess has the right to apply a reduction in value based on the extent of the damage. This may be up to 100% of the product’s value if ZacZess determines that the product is not in sellable condition. The consumer will receive a refund for the item minus the deduction.
If you experience any problems or have questions, we recommend that you email our customer service at support@zaczess.com then we will be happy to help you.
Scandinavian Designed Equestrian Clothing
FLEXIBLE MATERIAL
SUPPORTIVE WAIST
PERFECT FIT
Kunderna berömde denna snygga topp för sitt bekväma material och exakta färgrepresentation. Recensioner lyfter fram det som ”otroligt snyggt och snyggt” med material som känns bra. Produkten fick perfekta betyg, med kunder som kallade den en ny garderobsfavorit.
Everyone needs a basic training shirt like the Hagen Black in their wardrobe! It’s of good quality, has a nice zipper detail, and feels comfortable. To earn five stars, it could have been a bit more tailored, as it flares out slightly at the bottom. But this shirt completes my look when paired with leggings!
Så skön och snygg tävlingstopp. Gillar att den inte är helt vit. Stabil i kragen. Sval och skön även på varma tävlingsdagar.
Hagen Blue
Det är första gången jag blivit riktigt besviken på en vara från er. Jag har flera av era ridleggings i olika färger och jag fullständigt älskar dom och köper aldrig några andra. Men det här köpet gjorde mig inte glad. Det känns som att ta på sig en rustning, hård och osmidig. Jag tvättade den med förhoppning att den skulle bli mjukare och mer behaglig på kroppen, men det blev den inte. Så nu ligger den längst in i garderoben.........tvivlar på att jag tar på den ngn mer gång. Men någon av döttrarna kanske vill överta.
MVH från en annars jättenöjd kund.
Christina Lindholm
Tack Christina för att du delar med dig av din upplevelse Vi blir verkligen ledsna att höra att Hagen inte alls levde upp till dina förväntningar, särskilt eftersom du annars brukar vara så nöjd med våra ridleggings. Din ärlighet betyder mycket för oss och hjälper oss i vårt arbete med att förbättra våra produkter. Vi vill gärna hitta en lösning för dig, så hör gärna av dig till vår kundservice så ska vi se hur vi kan hjälpa till. Tack igen för att du är en så trogen kund hos oss, det uppskattar vi verkligen ✨
En snygg tröja som sitter jättesnyggt, är skön och väldigt användbar.
Tack för din recension! Så roligt att höra att tröjan både sitter snyggt, känns bra och fungerar till mycket. Det betyder mycket för oss att den blivit ett användbart plagg i din garderob.
Hagen Black
The shirt is so comfortable. The material quality feels really good. True to size. I love it!
Härlig ridtröja och dessutom snygg.
Den blir perfekt till sommaren, ett svalare material. Bästa funktionströjorna är Zaczess :)
Otroligt snygg och prydlig tröja i ett bekvämt material. Bilden motsvarar färgen väl! Helt klart en ny favorit i garderoben🤩
Zou zo’n zelfde shirt ook best willen met korte mouwen voor in de zomer. Misschien een idee voor jullie voor volgend jaar in de collectie?
Love the quality and quick drying fabric! Ordered my size, but it’s a size too big. So I recommend ordering a size down. The logo zipper detail is sweet.